Privacy Policy
Last updated: September 2025
1. Introduction
Random Solutions Pty Ltd (“Random Solutions”, “we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services, including ResiKEY and other solutions developed or operated by Random Solutions Pty Ltd (“our platforms”).
By using any of our platforms or services, you agree to the terms of this Privacy Policy.
2. Company and Product Relationship
ResiKEY is a product of Random Solutions Pty Ltd, which is responsible for its operation, management, and ongoing development.
All references in this Privacy Policy to “we”, “our”, or “us” include both Random Solutions Pty Ltd and its products, services, and subsidiaries.
3. Information We Collect
We may collect the following categories of information when you use our services:
Personal Information: name, email address, and contact details.
Mobile Phone Number: used exclusively for authentication and identity verification (see Section 4).
Device and Usage Data: technical information such as IP address, browser type, device identifiers, and usage patterns.
Access Logs and Security Data: including authentication attempts and system events.
Other Information: any data you voluntarily provide through forms, support requests, or account setup processes.
4. Collection and Use of Mobile Phone Numbers
To enhance account security, we collect and use your mobile phone number for multi-factor authentication (MFA) when accessing our mobile or web applications.
MFA codes are delivered via SMS and form an essential part of our security framework.
Because MFA is required for secure access, users cannot opt out of receiving MFA SMS messages.
Your mobile number will only be used for identity verification and will never be used for marketing, promotional, or unrelated purposes.
When your account is deleted, your mobile number and all associated data are permanently removed from our systems.
5. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our platforms and services.
- Authenticate users and secure access through MFA.
- Monitor performance, detect and prevent fraud, and enhance overall security.
- Comply with legal obligations and enforce our Terms & Conditions.
- Communicate with you regarding support, service updates, or account activity.
6. Disclosure of Information
We do not sell, rent, or trade your personal information.
7. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, misuse, alteration, or disclosure.
These measures include encryption, access controls, regular audits, and secure data-storage practices.
8. Data Retention
We retain your personal information only for as long as necessary to:
Provide our services,
Meet legal or regulatory requirements, and
Resolve disputes or enforce agreements.
Once your account is deleted, all associated personal information — including mobile numbers and authentication data — is permanently removed from our active systems.
9. Your Rights
In accordance with the Privacy Act 1988 (Cth) and applicable international regulations such as the General Data Protection Regulation (GDPR), you may have the right to:
Access and update your personal data.
Request correction or deletion of your personal data.
Withdraw consent for certain data processing (where applicable).
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or other relevant data-protection authority.
We will respond to all valid requests within a reasonable timeframe.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in law, technology, or our business practices.
Any updates will be posted on our website, and the “Last Updated” date at the top will be revised accordingly.
Your continued use of our services after such updates constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:
Random Solutions Pty Ltd: support@randomsolutions.co
Would you like me to also prepare a short-form version (e.g., for app onboarding or consent screens) that summarises the key privacy points like SMS use, MFA, and data retention in under 200 words?